Privacy Policy
Sensible Wellness, a registered company in New Zealand, respects the personal information of the individuals it collects and complies with The Privacy Act 2020 (NZ).
We ask that you read this privacy notice carefully as it contains important information on: Who we are; How and why we collect, store, use, and share personal information, Your rights, How to contact us and supervisory authorities in the event you have a complaint.
If we make any significant changes to this privacy policy, we will notify you by placing a notice on our website so you can check our updated privacy policy. Any personal information we collect is held with due care and security. Your visit to our website and your use of any of the services we provide are also subject to our website terms and conditions and our cookie policy.
1. Who We Are
Sensible Wellness (“we” or “us”) collects, uses, and is responsible for certain personal information about you. When we do so, we are regulated under The Privacy Act 2020 (NZ) and we act as the “controller” of that personal information for the purposes of those laws. If you are a dietician or a nutritionist, please read and review this Policy, as it contains specific sections that inform you about the processing of personal data that Sensible Wellness conducts with respect to dieticians and nutritionists.
2. Information We Collect
We collect information in a variety of ways to provide and improve our services. This privacy policy describes Sensible Wellness’s activities in respect of the processing of personal data (“Personal Data”). We collect information whenever users visit any of Sensible Wellness’s websites, including sensiblewellness.co.nz (hereinafter, “Site” or “Sites”).
We also collect information when you request the services and/or products offered through the Website and, where applicable, we collect Personal Information when you access the corporate profiles of our social media accounts where Sensible Wellness has or may have a presence.
3. Types of Information Collected
We collect the following information:
Contact Information: This includes your name, postal address, gender, date of birth, email address, and telephone number.
Health Data: This includes information such as your weight, possible pathologies or illnesses, prescribed medication, emotional state, potential allergies and intolerances, and any other personal health information that you bring to our attention and that is strictly necessary for the correct monitoring and control of your treatment.
Users Who Make Enquiries: When you make electronic or telephone enquiries about our products and services through our website, we collect your name, address, email address, and telephone number.
Clients in Receipt of Treatment: For clients receiving treatment, we collect health data as set out in our consultation forms and during follow-up consultations. This may include health data provided by your dietician.
Dieticians and Nutritionists: We collect information about the dieticians and nutritionists who work with our products. This includes their identity and contact information, as well as financial data necessary for paying for their services.
4. How We Collect Information
Sensible Wellness processes personal data through various means, including:
Online application forms on our website
Connection data collected through cookies and similar technologies
Data provided by you during telephone conversations
Data provided in person at our offices
Additionally, we may collect personal data provided to us by third parties, such as information from your dietician that is necessary for our nutrition programs.
5. Use of Personal Information
We process personal data for the following purposes:
To Deal with Requests for Information and Consultations: We use your data to respond to your requests for information and manage consultation appointments.
To Manage Client Relationships: We process data to manage the relationship with clients during the course of treatment and to maintain records.
To Register Clients with Our Programs: We manage client registrations and maintain necessary records.
To Keep Clients Informed: We send updates about our services, including promotional communications, unless you opt out.
To Comply with Legal Obligations: We ensure that we meet our legal obligations regarding data protection and privacy.
6. Sharing Your Personal Data
Your personal data may be accessed by third parties under contract with Sensible Wellness, where such access and data processing is essential for the provision of a specific service. Your personal data may also be communicated to other group companies, some of which may be located outside New Zealand, for internal administrative purposes. These transfers will be made in compliance with applicable data protection laws, guaranteeing a level of data protection equivalent to that of New Zealand.
7. Data Security
We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
Despite our efforts, we cannot ensure or warrant the security of any information you transmit to us over the internet, as no method of transmission or electronic storage is completely secure.
8. Your Rights
Under The Privacy Act 2020 (NZ), you have several important rights, including:
Fair Processing of Information: You have the right to transparency over how we use your personal information.
Access to Your Information: You can request access to the personal information we hold about you.
Correction of Information: You can request corrections to any inaccuracies in your information.
Erasure of Information: You can request the deletion of your personal information in certain situations.
Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
Objection to Processing: You can object to the processing of your personal information for direct marketing and other purposes.
Restriction of Processing: You can request that we restrict the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us at info@sensiblewellness.co.nz.
9. How to Complain
We hope that we can resolve any query or concern you raise about our use of your information. The Privacy Act 2020 (NZ) also gives you the right to lodge a complaint with a supervisory authority, particularly in New Zealand where you work, normally live, or where any alleged infringement of data protection laws occurred.
Sensible Wellness reserves the right to modify this Privacy Policy at any time, and we recommend that you review it each time you access our website.
For any questions or concerns regarding the privacy policy, please contact us at info@sensiblewellness.co.nz.
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